سياسة الاسترجاع

Here is a professional, conversion-friendly English translation tailored for an e-commerce platform. It balances a premium brand tone (befitting an oud and perfume boutique) with clear, legally sound policies to ensure a smooth customer experience.

Shipping and Returns Policy

At MI Oud & Perfumes, we are dedicated to providing a premium shopping experience that reflects the loyalty and trust of our customers. Please review the following terms regarding our shipping, delivery, and product return processes.

1. Shipping & Delivery Policy

  • Delivery Coverage: We deliver orders to all regions and Emirates across the United Arab Emirates (UAE).

  • Processing Time: Orders are prepared and processed within 1 to 2 business days.

  • Delivery Time: Delivery typically takes 2 to 4 business days once the order has been processed.

  • Shipping Fees: Delivery charges are calculated at checkout and will be clearly displayed in your order summary before payment.

  • Order Tracking: You will receive a tracking number or notification via email/SMS as soon as your order is dispatched with our courier partner.

2. Exchange & Return Policy

Due to the nature of our products (perfumes and personal care items) and to ensure public health and safety, all returns are subject to the following conditions:

  • Damaged or Incorrect Items: If you receive a damaged product or an item different from what you ordered, you are entitled to an exchange or a full refund. This must be reported within 48 hours of delivery. MI Oud & Perfumes will cover all return shipping costs in this case.

  • Change of Mind: You may exchange or return a product due to a "change of mind" only if the item is in its original, unaltered condition, sealed in its original factory packaging (cellophane), and completely unopened and unused. This request must be made within 7 days of delivery, and the customer will be responsible for the return shipping fees.

Non-Returnable Items:

  • Any product where the original packaging has been opened, unsealed, or used.

  • Products purchased during major promotional campaigns, mega sales, or clearance events (unless a manufacturing defect is present).

3. Refund Process

  • Credit/Debit Card Payments: Refunds will be credited back to the original card used for purchase. Please allow 7 to 14 business days for the amount to reflect in your account, depending on your bank's policy.

  • Cash on Delivery (COD): Refunds for COD orders will be processed via a bank transfer to the customer’s account or issued as store credit for future purchases.

4. Order Cancellation

You can cancel your order at any time before it leaves our warehouse for shipping. If the order has already been dispatched, it will be treated as a return (provided it remains unopened and sealed), and standard return shipping fees will apply.

Contact & Customer Support

If you have any questions or require assistance, our customer care team is here to help:

  • Address: 96 Al Nahet St, Al Shahama, New Shahama, Abu Dhabi, UAE
  • Phone: 0522089613
  • Email: info@mioudandperfumes.com
  • Website: mioudandperfumes.com